Let’s untangle it.

For a generation problem, credit question, billing issue, or privacy request, open a support ticket in your account. Include the task or order ID so your request can be matched to the right record.

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Check My videos before submitting the same scene again. Provider queues can take time, and refreshing the page does not cancel the original task.

Privacy and account requests

Use a ticket labeled “Privacy request” for access, correction, or deletion requests. Do not include passwords, API keys, or other secrets. Read our privacy policy for how prompts and account information are handled.

Before you get in touch

The guides explain prompts and common generation issues. The pricing page lists the credit packs and current generation costs.